Customer Service Representative

Benefits:

Bonus based on performance
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Training & development

Benefits/Perks

Competitive Compensation
Paid Time Off
Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge

Qualification

Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $47,000.00 - $63,000.00 per year

Fostering personal relationships ONE conversation at a time.

We know that the best results come from 1-2-1 conversations. The internet and media, while bringing information to our fingertips, have created a gap in society. They have removed the personal touch from business.

We have taken a step back, using old school, face to face methods to gain results. Our clients look to us to increase their complete market research, increase customer base, grow their brand awareness. Working 1-2-1 with our clients target demographic has proven successful in meeting our clients needs.

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